Refund and Returns Policy

At Russellipmbd.com, customer satisfaction is our priority. We offer refunds for agricultural bio-products purchased through our platform in Bangladesh under the following conditions:
1. Eligibility for Refunds: Refunds are applicable only for products that are damaged, defective, or incorrect upon delivery. Claims must be initiated within 7 days of receiving the product.
2. Return Process: Customers must provide proof of purchase and detailed evidence (e.g., photos) of the issue. Contact our customer support team to initiate the process.
3. Non-Refundable Items: Products damaged due to misuse, improper storage, or expired items are not eligible for refunds.
4. Refund Timeline: Approved refunds will be processed within 7-14 business days via the original payment method or as store credit.
We strive to ensure quality in every product and value your trust in our agricultural solutions. For further assistance, please reach out to our support team.

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